Support that scales with you.
AI automation, an omnichannel inbox, and powerful analytics — all in one platform built for modern support teams.
AI Agent That Learns
buttercream's AI reads your docs, learns from past tickets, and improves with every conversation. It drafts replies, suggests actions, and auto-resolves common issues — only escalating when it should.
- Auto-resolve up to 60% of tickets
- Learns your tone and brand voice
- Smart escalation to human agents
- Custom rules and workflows
Unified Omnichannel Inbox
Email, Slack, live chat, Twitter, Instagram DMs — every customer conversation lives in one place. No more switching between tools or losing context.
- All channels in a single view
- Full conversation history
- Internal notes and collaboration
- Collision detection
Analytics & Reporting
Real-time dashboards show resolution times, CSAT, agent performance, and AI accuracy. Export reports, set goals, and track trends over time.
- Resolution time tracking
- Customer satisfaction scores
- Agent performance metrics
- AI accuracy monitoring
AI that works alongside your team
Not a replacement for human agents — a multiplier.
Instant Drafts
AI composes a reply the moment a ticket arrives. Agents review and send in seconds.
Guardrails Built In
Set boundaries on what the AI can promise, refund, or disclose. Stay in control.
24/7 Coverage
AI never sleeps. Customers in any timezone get fast, accurate answers — day or night.
Seamless Handoff
When AI can't resolve it, the full context transfers to a human agent. No repetition.
Connects to everything you use
Plug buttercream into your existing tools. No migration headaches.
Slack
Triage and respond from Slack
Gmail, Outlook, custom SMTP
Live Chat
Widget for your site
Social
Twitter, Instagram, Facebook
GitHub
Link issues to tickets
CRM
Salesforce, HubSpot sync
Billing
Stripe, Chargebee lookups
Zapier
Connect anything else